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DELIVERY INFORMATION

 

All online orders are despatched from our Design & Studio & Store in Collingwood. 

We will endeavour to despatch your order as soon as possible within the following time frame:

  • Orders placed on Sunday > Thursday will be despatched within 24hours - we aim for same day despatch if the order is placed before 1pm.
  • Order placed on Friday before 1pm will be despatched same day.
  • Orders placed after 1pm Friday > Sunday will be despatch on Monday.

    During Sale periods, your order may be despatched anytime up 48 hours after you place the order. 

     

    AUSTRALIAN CUSTOMERS

    Most Australian orders are sent via Sendle. If your delivery address is a PO box or out of the delivery zone of Sendle, we will send it via Australia Post.
    All Express orders are sent via Australia Post.

    You will be sent your unique tracking information via email once your order has been picked up by the third party driver.

    • Regular Post - Trackable  |  $8.50
    • Express Post - trackable  |  $12.00

      Shipping time frames vary and are approximately 1 – 5 days depending on your location. For a guide, please see below:

      • ACT, NSW & VIC  | 1 – 3 days 
      • NT, QLD, TAS, WA  |  3 – 5 days 


        You can also find more information via:
        https://try.sendle.com/tracking
        http://auspost.com.au/track


        INTERNATIONAL CUSTOMERS

        International orders are delivered in Express satchels using TNT Express or Sendle depending on your location and are based on the weight of your order (calculated during checkout)

        • New Zealand Rates  |  From $15.00 (250g) up to $25.00 (1.5kg)
        • USA, Singapore, UK, UAE  |  From $15.00 (250g) up to $45.00 (1.5kg)

          Shipping time frames are approximately 5 to 10 days depending on your location. For a guide, please see below

          • New Zealand and the USA  |  5 – 7 days
          • Singapore, UK and the UAE  |  5 - 10 days

            If your country does not appear above please contact us below to assist you. 

            International delivery charges do not include overseas customs duties, foreign taxes, or any other fees that may be charged in the country where the order is received. Responsibility for this lies with the customer. By law we are required to declare the exact value if all items and mark them as dutiable “merchandise”. We are also prohibited to mark the order as a “gift” even if this was your intention of purchase. We suggest you contact your local customs office for further information regarding this. 

             

            RETURNS / EXCHANGES

            We hope you love your new Pea in a Pod garments as much as we do but if you are not completely satisfied with the fit of the garment itself, we offer a simple and convenient exchange/return procedure.

            You should receive a detailed Returns/Exchanges form with your order, outlining your order information and details about our returns/exchange policy and procedure.

            Please note the following conditions apply:

            • Item(s) must be returned within 14 days of purchase, 28 days for international.
            • Item(s) must be returned in their original condition (Original tags attached, unworn, free of perfume smells or odours and marks)
            • Completed Returns & Exchange Form included in the

              We do not accept any returns/refunds for the following:

              • Underwear or hosiery due to hygiene reasons
              • Gift Certificates / Voucher
              • Sale items (items marked down from original RRP). There are deemed as Final Sale.

                If you wish to talk to our Customer Service, please do not hesitate to call us on +61 (03) 9415 6800 any day between 10am - 4pm.

                After hours, please email warehouse@peainapod.com.au

                All costs associated with returning items to Pea in a Pod are the responsibility of the customer.

                Please note, you can always bring in your order paperwork and garment to our Collingwood Design Studio & Store.

                159 Sackville Street, Collingwood VIC 3066

                Please do not hesitate to contact us via the form below if you have any further questions.

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